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Welcome to Retell - Specialists In Call Recording

Retell has been creating award-winning call recording solutions for its clients for over 30 years. Whether you have a couple of extensions or thousands of channels we can help you monitor and manage your telephone calls and support your business optimisation. Our range of Sense call recording solutions have been developed by our team for decades, so whatever you requirements, you can be sure that we have the expertise.

Retell Makes Sense Of Call Recording

Our Sense range of call recording software and call management solutions has been developed to support a range of business needs – whether you simply want to record telephone conversations or need help supporting sophisticated business optimisation.

Sense Essentials

"Sense Essentials is our entry level call recording solution. We recommend it for businesses who want the peace of mind that their calls have been securely recorded and can be easily accessed at a later date for example to help resolve a dispute or to aid with MiFID II or GDPR compliance." Neil Stokes, Regional Business Manager, Retell.
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Sense Professional

"Sense Professional offers your business an easy to use, secure call recording and call management solution that aids MiFID II and GDPR compliance. We recommend Sense Professional to businesses who wish to review the content and metrics of the recorded calls for staff training and business improvement." Neville Bird, CEO, Retell.
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Sense Enterprise

"Sense Enterprise is our fully customised call recording and phone call management solution for businesses who want to set specific rules for their call recording and access bespoke reports to support their business optimisation needs." Derek Smith, UK Product Manager, Retell.
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Optional Extras

"We offer a range of products and services that can be integrated with our Sense Range, these include pause recording for PCI compliance, Voice Firewall to prevent call hacking, IVR, TPS and vox/radio recording." Gemma Page, Client Services Executive, Retell.
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Single Line Recorders

If you do not require a multi-line solution, we also offer a range of single line recorders through our online shop.
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Expert Support

We offer a range of support options from ad-hoc remote assistance to 24/7 support via email and telephone.
More About Our Support Packages
70 +

Countries

10000 +

Customers

2000000 +

Calls Recorded Per Day

“A key priority for us is to make sure our customers get the most out of any call recording solution we create for them. We listen carefully to our customers’ requirements then use our in house expertise to develop the right solution for them, supporting them along the way.” Richard Herman
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What Our Customers Have To Say

With over 10,000 customers using our solutions to record phone calls and more in over 70 countries we have experience with a broad range of industry specific requirements.
The main reason Arriva UK Bus invested in the Retell Sense call recorder was the benefit of its integrated call management, wall boards and voice recording, all included within one single interface. The implementation of the Sense Call Recording system has successfully improved performance, with higher levels of customer satisfaction and increased productivity by 30% within 3 months.
As staff training is key to the Clinigen Group’s excellent customer service offering we appointed Retell to install a unique new call recording system, the Sense Call Analyser. The phone system has since provided trainers and staff with the opportunity to listen to and analyse the response made to calls in a number of different situations to improve call handling in the future.
Retell was chosen for its unique Sense call recording solution. Sense enables users to see call logs and volumes down to individual extension level and then click on a call and listen as required. The user can search by time, date, duration, Calling Line Identity (CLI), dialled number and geographical location.

Our Partners

Retell work alongside some of the world’s biggest leaders in telephony, technology and IT communications. Our close alliances with these partners provide us with the opportunity to integrate our solutions with their telephone systems, and also provide mobile phone and interview recording.

Our Latest News

At Retell we like to keep you up to date with relevant information, news and resources around recording incoming and outgoing calls.

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