Here to help businesses.
Call recording from anywhere on any device.

Away from your ‘normal’ working office and need to keep calls secure?

Out of the office call recording requirement?

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Sense Cloud
Sense Cloud

Sense Cloud Lite is your gateway to call recording wherever you are.

Sense Cloud Lite is your gateway to call recording wherever you are. It is plug & play with minimal set up by downloading an app to your smartphone (android & iOS. Start recording calls within minutes. Sense Cloud Lite captures inbound and outbound calls, keeping your communications secure wherever you are.


Welcome to Retell, we are Call Recording Specialists.

Manage your telephone calls and optimise your business.

Whatever your requirements, we have a solution for you.

The Sense Solution Range

Our award-winning Sense range offers your business a selection of integrated call recording, call reporting and call management solutions. Our team of experts will help you select the right solution to fit your needs and ensure that it seamlessly integrates with your existing telephony system.


For businesses who need to record and store their calls in the office Location. Works on all connectivity from PSTN line to SIP platforms.

Sense Mobile

For businesses who need to record their calls wherever they are. Separate your personal and business calls. Only record the calls you need.

Sense Pay Secure

For businesses who take payments over the phone and need a PCI compliant solution to record calls and keep personal data secure.

Sense Shop

For any business or individual who needs to record calls on a single line. Our single line recorders are available in our shop.

Why Call Recording?

“A key priority for us is to make sure our customers get the most out of any call recording solution we create for them. We listen carefully to our customers’ requirements then use our in house expertise to develop the right solution for them, supporting them along the way.” Richard Herman, Founder

Find Out More About Us
70 +


10000 +


2000000 +

Calls Recorded Per Day

What Our Customers Have To Say

With over 10,000 customers using our solutions to record phone calls and more in over 70 countries we have experience with a broad range of industry specific requirements.
The main reason Arriva UK Bus invested in the Retell Sense call recorder was the benefit of its integrated call management, wall boards and voice recording, all included within one single interface. The implementation of the Sense Call Recording system has successfully improved performance, with higher levels of customer satisfaction and increased productivity by 30% within 3 months.
As staff training is key to the Clinigen Group’s excellent customer service offering we appointed Retell to install a unique new call recording system, the Sense Call Analyser. The phone system has since provided trainers and staff with the opportunity to listen to and analyse the response made to calls in a number of different situations to improve call handling in the future.
Retell was chosen for its unique Sense call recording solution. Sense enables users to see call logs and volumes down to individual extension level and then click on a call and listen as required. The user can search by time, date, duration, Calling Line Identity (CLI), dialled number and geographical location.

Sense Hardware

If you do not require a multi-line solution, we also offer a range of single line recorders through our online shop.

Our Latest News

At Retell we like to keep you up to date with relevant information, news and resources around recording incoming and outgoing calls.

Covid 19 update : Business As Usual

Covid 19 Lockdown update - With England going into a second full lockdown from Thursday November 5th we wanted to […]

NEW Product Release – Sense Lite – SIP Call Recording

ReTell Responds To Demand With The Launch Of Sense Lite The versatile on-premise call recording device, connects with any SIP […]

Windows 7: End of Life

WE’VE GOT YOU COVERED Old devices are about to lose support When you’re counting every penny, it’s tempting to “make […]

How sense pay secure keeps charities safe when taking telephone donations

If you take card payments for donations, you can’t get away from PCI DSS (the Payment Card Industry Data Security […]

Why telephone card payment security is important for charities

Some charities avoid PCI compliance because they perceive it as time consuming and expensive, however in reality, becoming PCI compliant […]

ReTell Announce Webinar Series and Launch of PCI Solution

Retell is announcing the launch of Sense Pay Secure with a new webinar series demonstrating the service, bringing PCI DSS[i] […]

call recording in health

The Critical Need For Call Recording In Health Services

In the NHS England Customer Contact and Complaints Annual Report 2015/16, it states that 72% contacts are made by telephone. During the same year, […]

6 Benefits

6 Benefits of Call Recording For Business

Whether your business is big or small, no decision maker wants to invest in something that won't add value. However, […]