Call recording Sense for Charities


Call Recording on its own is not enough to guarantee security of data. In order to be fully compliant with PCI DSS guidelines you’ll need to protect sensitive payment card information when taking donations or payments from your supporters.

However, with our Sense Pay product you’ll be in safe hands and you’ll stay complaint. While it’s not a PCI DSS requirement to call record, it’s simply a matter of fact that a call recorder collects card data while recording the entire conversation. As such this breaks the terms of the PCI DSS Standard by “recording” and “storing” card data. By using Pause and Resume the card data can be missed out.

Whilst the technology and security behind the scenes is complex, the experience for users is simple. A simple web interface means that users require no specific technical expertise. Once installed, our team of engineers are available 24 hours a day, 7 days a week to keep your payments flowing and call recording needs compliant.

Check out the video from our recent webinar series that explains how the product works.

Why ReTell For Call Recording?

Call Recording

We take pride in providing our customers with a bespoke call recording solution that fits their requirements and our dedication to you doesn’t stop with installation. Technical support is available from an ad hoc basis right through to 24 hours a day, 365 days a year.  No matter what your support requirements are we’re available to assist you.

Payments & Call Recording

What is PCI DSS compliance and who needs it? Any business that takes card payments over the phone and records it’s calls is required to adhere to PCI DSS regulation. Companies and organisations cannot store any sensitive payment authentication data in call recordings. If you record your calls, then there are steps that you can take to mitigate the risk of non compliance. Most of which are impractical such as switching off call recording. With our Sense Pay product you’ll be in safe hands and stay complaint.


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