DEVELOPING AWARD-WINNING CALL RECORDING SYSTEMS FOR OVER 30 YEARS

At Retell we pride ourselves on our client focus, in house technical expertise and supportive staff.

What Makes Retell Different

  • We develop our products and services in house to fit your needs
  • We can help you to be compliant with industry regulation
  • You will get our expert help from consultation to installation

Vision
To be the leader in call recording, telephony applications and telecommunications software, assisting organisations to become more productive, efficient, effective and thus more profitable.

We will do this by being creative, innovative and exciting and by positioning ourselves as the leading player in our sector, delighting our customers with premium products, outstanding people and exceptional service.

Values
Customer First • Respect • Collaboration & Teamwork • Creativity & Innovation • Ethical • Results Oriented

For over 30 years, the Retell team have designed and developed telephony applications providing solutions to optimise businesses around the world.  From consultation to installation, we have the experience to deliver quality call recording systems for any size of business, whether it is a couple of telephone extensions or 3000 channels or more.

Businesses from varying industries including the legal, financial, health and educational sectors use our technology because we provide bespoke call recording solutions, fast, effective support and customer training.

It is no secret how we maintain quality in all our call recording solutions.  We develop our hardware and software in house. Regardless of your business requirements, we can provide a bespoke solution that suits your needs.

Our award-winning, UK-manufactured call recording platform includes integrated call recording, call management and a host of other intelligent features.

We offer a range of support options. With our Retell Complete Support package, you will benefit from 24/7 support 365 days a year.

MEET THE TEAM

“A key priority for us is to make sure our customers get the most out of any call recording solution we create for them. We couldn’t do that without a very dedicated, innovative and friendly team.” Richard Herman, Chairman.
Roy Duffy

Roy Duffy

Roy is our 'all seeing eye'. He sees the big picture but keeps a close eye on the detail.
Derek Smith

Derek Smith

UK Product Manager
Derek works closely with our R&D department in Macedonia on product development.
Natalie Clarke

Natalie Clarke

Operations Manager
Natalie ensures our operations run smoothly and supports staff development.
Neville Bird

Neville Bird

Chief Finance Officer
Neville keeps the finances on track.
Jamie Blowfield

Jamie Blowfield

Regional Business Manager
Jamie manages accounts based in London and the South.
Cassandra Jennings

Cassandra Jennings

Account Manager
Cassandra manages accounts based in the North West and West Midlands.
Fabio Franca

Fabio Franca

Technical Support
Fabio offers technical support and carries out installations.
Laurence Wells

Laurence Wells

Product Support
Laurence assists customers that require technical support.
Tracy Smith

Tracy Smith

Accounts Assistant
Tracy assists Neville in keeping the finances in order.
Hannah Dix

Hannah Dix

Marketing & Sales Administrator
Hannah oversees all marketing as well as providing sales support.
Gemma Page

Gemma Page

Client Services Executive
Gemma is our first point of call for all of our sales enquiries.
Amy Welsh

Amy Welsh

Sales Support Administrator
Amy offers support to the in-house and field sales teams.