How sense pay secure keeps charities safe when taking telephone donations
If you take card payments for donations, you can’t get away from PCI DSS (the Payment Card Industry Data Security […]
Why telephone card payment security is important for charities
Some charities avoid PCI compliance because they perceive it as time consuming and expensive, however in reality, becoming PCI compliant […]
ReTell Announce Webinar Series and Launch of PCI Solution
Retell is announcing the launch of Sense Pay Secure with a new webinar series demonstrating the service, bringing PCI DSS[i] […]
The Critical Need For Call Recording In Health Services
In the NHS England Customer Contact and Complaints Annual Report 2015/16, it states that 72% contacts are made by telephone. During the same year, […]
6 Benefits of Call Recording For Business
Whether your business is big or small, no decision maker wants to invest in something that won’t add value. However, […]
5 Reasons To Record Calls With ReTell
1. We don’t rely on third parties With a continually expanding team of software developers and technicians, we have the capability […]
Is Call Recording In The Travel Industry Essential?
If you work in travel, tourism and leisure, the chances are you talk to your customers over the phone. Whether […]
How does GDPR affect Call Recording?
On the 25th May 2018, the GDPR (General Data Protection Regulation) comes into force, replacing the Data Protection Act 1988. […]
Encoded and Retell Form Partnership
Encoded is a leading Level 1 PCI DSS* compliant and ISO 9001 accredited provider of IVR payment solutions. Encoded’s solutions […]
Reducing Telephone Fraud by Recording Calls
Almost everyone has answered a cold or nuisance call at some point, much to their frustration. Some of us may […]