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Author: Paul Richens

Covid 19 update : Business As Usual

November 2, 2020 Paul Richens

Covid 19 Lockdown update – With England going into a second full lockdown from Thursday November 5th we wanted to […]

Uncategorized

NEW Product Release – Sense Lite – SIP Call Recording

December 10, 2019January 24, 2020 Paul Richens

ReTell Responds To Demand With The Launch Of Sense Lite The versatile on-premise call recording device, connects with any SIP […]

Blog Post, Product News, Uncategorized

How sense pay secure keeps charities safe when taking telephone donations

February 5, 2019 Paul Richens

If you take card payments for donations, you can’t get away from PCI DSS (the Payment Card Industry Data Security […]

Blog, Product News Charity

Why telephone card payment security is important for charities

January 25, 2019 Paul Richens

Some charities avoid PCI compliance because they perceive it as time consuming and expensive, however in reality, becoming PCI compliant […]

Blog, Product News Charity

ReTell Announce Webinar Series and Launch of PCI Solution

November 15, 2018February 10, 2020 Paul Richens

Retell is announcing the launch of Sense Pay Secure with a new webinar series demonstrating the service, bringing PCI DSS[i] […]

News, Product News
call recording in health

The Critical Need For Call Recording In Health Services

February 6, 2018 Paul Richens

In the NHS England Customer Contact and Complaints Annual Report 2015/16, it states that 72% contacts are made by telephone. During the same year, […]

Health
6 Benefits

6 Benefits of Call Recording For Business

January 22, 2018August 9, 2019 Paul Richens

Whether your business is big or small, no decision maker wants to invest in something that won’t add value. However, […]

Blog

5 Reasons To Record Calls With ReTell

January 5, 2018January 12, 2018 Paul Richens

1. We don’t rely on third parties With a continually expanding team of software developers and technicians, we have the capability […]

Blog

Is Call Recording In The Travel Industry Essential?

December 6, 2017January 12, 2018 Paul Richens

If you work in travel, tourism and leisure, the chances are you talk to your customers over the phone. Whether […]

Travel & Leisure
GDPR call recording

How does GDPR affect Call Recording?

December 1, 2017January 15, 2018 Paul Richens

On the 25th May 2018, the GDPR (General Data Protection Regulation) comes into force, replacing the Data Protection Act 1988. […]

Legal, Product News

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  • Covid 19 update : Business As Usual
  • NEW Product Release – Sense Lite – SIP Call Recording
  • Windows 7: End of Life
  • How sense pay secure keeps charities safe when taking telephone donations
  • Why telephone card payment security is important for charities

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