01932 730890 info@retell.co.uk

Call recording solutions to enhance your Business

Flexible and scalable solutions to enhance your customer experience, keep compliant and improve your staff training.

Single User

Multi User

Development

Call recording for all types of businesses.

Whatever your reason for recording calls – improve customer service, secure client data, be compliant with payment, provide a safe a secure transaction, then we have a range of services to suit your specific needs.

  • PSingle Line Recorders
  • PCloud Based Recording
  • PSIP line recording
  • POn-Premise recording
  • PMulti User Recording
  • PBespoke Integration & Development
Sense TPS telephone preference service

Skills

Improve quality of calls and upgrade employee skills

Detail

Capture missed or forgotten details from any device

Accurate

Track information from customers and enhance customer service

Payments

Secure sensitive payment information and remain compliant with PCI DSS

Protect

Reputation management and improve regulatory compliance

Call Recording

Our Sense Call Recording Range

Sense Lite

Plug & Play
Records up to 8 SIP Trunk
Sense Essentials Dashboard
Call Recording From 55p per day
Compliant with MIFIDII, GDPR & PCI DSS
Retain Call Data Long Term

Extension +

SIP/VoIP/Hosted/Cloud
Analogue
ISDN
Radio
Compliant with MIFIDII, GDPR & PCI DSS
Retain Call Data Long Term

Sense Essential

Search for calls by dialled number
Unlimited SIP Channels
PSTN & ISDN
Search for calls by caller’s number
Search for calls by date and time
Search for calls by length of call
Real-time metrics
Call announcement

Sense Pro

All Essentials Features
Unlimited SIP Channels
PSTN & ISDN
Search by extension number
Rule based call recording
Enhanced call player
Live call playback
User hierarchy
Bulk import/export

Sense Enterprise

All Professional Features
Unlimited SIP Channels
PSTN & ISDN
Instant Messaging
Fraud Management & Alerts
Customised Dashboard
Multi User Hierarchy
Enhanced Analytics
Detailed Extension / Group Wallboards
Call Rating / Cost Control

Call recording for home or personal use

Call recording for a small office

Hosted, Mobile & Office Recording

Need to integrate your  call recording?

Hosted Telephony

Our Latest Blogs

Hybrid Call Recording

Hybrid Call Recording

As companies around the globe rapidly shift to hybrid workforces following the COVID-19 business disruption in 2020, there is a recognition of the need for different management strategy. With a range of tools available to assist in the management of remote workforces

read more

Testimonials

"ReTell make a very good product that is easy for the customer to use and above all, it is reliable, as you can imagine a call recorder needs to record all calls and if you choose a cheap unreliable recorder you can bet the call you need is the one that has failed. Retell are always there when we need them and work well with our engineers, I would recommend Retell to anyone looking for a reliable solution."

Andrew Ellingham

Managing Director

Call recording at the headland hotel by Retell

"As a key supplier to our technology solution, Retell Call Recorders have been a valued partner to the Headland Hotel for over a decade. During the G7 summit we were thrilled to have the correct solution in place backed up with the usual outstanding support from Retell. They really went above and beyond, and although timescales for implementation were tight, Retell arrived with a scalable and reliable solution, built on the technology we have come to trust through many years of partnership with them"

Veryan Palmer

Director

"Spitfire’s goal was to make ReTell an add-on service to our 3CX Cloud offering. To make this effective Sense needed to become an integral part of a complex virtualised platform. The Retell team were both willing and able to develop the Sense application and their support and procurement processes to meet Spitfire’s needs."

Andy Duncan

IT Interface Manager

"For over a decade NEC have worked hand in hand with Retell Ltd to provide hundreds of customers with call recording requirements. I would like you to consider Retell Ltd products and services for your company needs."

Andy Smedley

Senior Manager