Call recording solutions to enhance your Business
Flexible and scalable solutions to enhance your customer experience, keep compliant and improve your staff training.
Single User
Multi User
Development
Call recording for all types of businesses.
Whatever your reason for recording calls – improve customer service, secure client data, be compliant with payment, provide a safe a secure transaction, then we have a range of services to suit your specific needs.
- PSingle Line Recorders
- PCloud Based Recording
- PSIP line recording
- POn-Premise recording
- PMulti User Recording
- PBespoke Integration & Development
Skills
Improve quality of calls and upgrade employee skills
Detail
Capture missed or forgotten details from any device
Accurate
Track information from customers and enhance customer service
Payments
Secure sensitive payment information and remain compliant with PCI DSS
Protect
Reputation management and improve regulatory compliance
Call Recording
Our Sense Call Recording Range
Sense Lite
Plug & Play
Records up to 8 SIP Trunk
Sense Essentials Dashboard
Call Recording From 55p per day
Compliant with MIFIDII, GDPR & PCI DSS
Retain Call Data Long Term
Extension +
SIP/VoIP/Hosted/Cloud
Analogue
ISDN
Radio
Compliant with MIFIDII, GDPR & PCI DSS
Retain Call Data Long Term
Sense Essential
Search for calls by dialled number
Unlimited SIP Channels
PSTN & ISDN
Search for calls by caller’s number
Search for calls by date and time
Search for calls by length of call
Real-time metrics
Call announcement
Sense Pro
All Essentials Features
Unlimited SIP Channels
PSTN & ISDN
Search by extension number
Rule based call recording
Enhanced call player
Live call playback
User hierarchy
Bulk import/export
Sense Enterprise
All Professional Features
Unlimited SIP Channels
PSTN & ISDN
Instant Messaging
Fraud Management & Alerts
Customised Dashboard
Multi User Hierarchy
Enhanced Analytics
Detailed Extension / Group Wallboards
Call Rating / Cost Control
Call recording for home or personal use
Call recording for a small office
Hosted, Mobile & Office Recording
Need to integrate your call recording?
Hosted Telephony
Our Latest Blogs
Adopting Flexible Working
The realities of the past year have shown that flexible working can and has – largely- worked. Long journeys for short meetings have been eliminated with video conferencing. Productivity hasn’t decreased but seemingly has improved by between 10%-14% in the UK
Hybrid Call Recording
As companies around the globe rapidly shift to hybrid workforces following the COVID-19 business disruption in 2020, there is a recognition of the need for different management strategy. With a range of tools available to assist in the management of remote workforces
Compliant Call Recording & Home Working
Compliant Call Recording and Homeworking First contact and call centre workers are one category who have been able, thanks to a combination of cloud technology and powerful equipment like Hybrid working call recording solutions from Retell, to maintain something like...
Testimonials
"Spitfire’s goal was to make ReTell an add-on service to our 3CX Cloud offering. To make this effective Sense needed to become an integral part of a complex virtualised platform. The Retell team were both willing and able to develop the Sense application and their support and procurement processes to meet Spitfire’s needs."
Andy Duncan
IT Interface Manager
"For over a decade NEC have worked hand in hand with Retell Ltd to provide hundreds of customers with call recording requirements. I would like you to consider Retell Ltd products and services for your company needs."
Andy Smedley
Senior Manager
"ReTell make a very good product that is easy for the customer to use and above all, it is reliable, as you can imagine a call recorder needs to record all calls and if you choose a cheap unreliable recorder you can bet the call you need is the one that has failed. Retell are always there when we need them and work well with our engineers, I would recommend Retell to anyone looking for a reliable solution."
Andrew Ellingham
Managing Director