“Getting the right call recording solution for our customers is critical. We have used our in-house expertise to develop our award-winning Sense call recording range to ensure you get the right call recording and call management solution for your business.”
Richard Herman, Retell.
Flexible and scalable solutions to meet your business needs
Find recorded calls easily and play them back clearly
Secure, multi channel call recording
Utilising your data for business optimisation
Aiding you in achieving MiFID II and GDPR compliance
Giving you the tools to improve your staff training
The Sense Solution Range
Our award-winning Sense range offers your business a selection of integrated call recording, call reporting and call management solutions. Our team of experts will help you select the right solution to fit your needs and ensure that it seamlessly integrates with your existing telephony system.
Sense EssentialsFor businesses who need to record and store their calls but don’t need to analyse the call data. |
| Secure, high quality, automatic call recording across multiple channels. |
| Supports MiFID II and GDPR compliance. |
| Easy to read client user interface for quick search capability |
| Search by dialled or inbound number, date, time, duration, channel and notes |
| Standard wallboard with data available at general number level. |
| Book a demo |
Sense ProfessionalFor businesses who want to analyse their recorded calls and data for staff training and business improvement. |
| Secure, high quality, automatic call recording across multiple channels. |
| Supports MiFID II and GDPR compliance. |
| Easy to read client user interface for quick search capability. |
| Search by dialled or inbound extension, date, time, duration, channel and notes. |
| Standard wallboard with data available at telephone extension level. |
| Book a demo |
Sense EnterpriseFor businesses who want to customise their call management and reporting solution. |
| Secure, high quality, automatic call recording across multiple channels. |
| Supports MiFID II and GDPR compliance. |
| Easy to read client user interface for quick search capability. |
| Search by dialled or inbound extension, date, time, duration, channel and notes. |
| Customised wallboard with data available at telephone extension level. |
| Fully customisable management reports. |
| Book a demo |
Optional Extras
We offer additional components that can be integrated with our Sense packages.
IVR
Interactive Voice Response (IVR) is an automated telephony system that interacts with callers, gathers information and routes calls to the appropriate recipient. We can support you with an IVR option as an add on to our Sense packages.
Voice Firewall
Our Voice Firewall stops your workforce from calling premium numbers and prevents toll fraud.
PCI Compliance
To prevent fraud and theft, the PCI Security Standards Council states that a company taking credit card numbers must comply with data storage rules. For customers who require PCI compliance there are a number of options available to integrate with our Sense Packages.
TPS
The TPS (Telephone Preference Service) is a central opt-out register where individuals can register their wish not to receive unsolicited sales and marketing telephone calls. If you have a valid account at TPS, Sense enables you to synchronise your database, and prevent making calls to people that are TPS registered.
Supporting You All The Way
We take pride in providing our customers with a bespoke call recording solution that fits their requirements and our dedication to you doesn’t stop with installation. Technical support is available from an ad hoc basis right through to 24 hours a day, 365 days a year. No matter what your support requirements are we’re available to assist you.
