How does GDPR affect Call Recording?

How does GDPR affect Call Recording?

From May 2018, the GDPR (General Data Protection Regulation), will replace the Data Protection Act. How will this affect call recording? On the 25th May 2018, the GDPR (General Data Protection Regulation) comes into force, replacing the Data Protection Act 1988. The...
Encoded and Retell Form Partnership

Encoded and Retell Form Partnership

We have partnered up with secure automated payment experts Encoded, enabling us to offer a fully PCI-compliant agent assisted payments solution. Encoded is a leading Level 1 PCI DSS* compliant and ISO 9001 accredited provider of IVR payment solutions. Encoded’s...
Reducing Telephone Fraud by Recording Calls

Reducing Telephone Fraud by Recording Calls

Incorporating our Voice Announcement and Firewall features into your call recording solution aids you in reducing telephone fraud. Almost everyone has answered a cold or nuisance call at some point, much to their frustration. Some of us may find we are on the...
An Introduction To Achieving PCI Compliance

An Introduction To Achieving PCI Compliance

Do you know how to adhere to PCI Security Standards Council rules on credit card data storage? To prevent fraud and theft, the PCI Security Standards Council states that a company taking credit card numbers must comply with data storage rules. In pursuit of achieving...
Is It Legal To Record Calls?

Is It Legal To Record Calls?

It is important to understand call recording laws and regulation when choosing a call recording solution. If you’re wondering whether or not it is legal to record calls, Ofcom’s website states: “If you need help in this area you should seek legal advice. Due to...