We have partnered up with secure automated payment experts Encoded, enabling us to offer a fully PCI-compliant agent assisted payments solution.

Encoded is a leading Level 1 PCI DSS* compliant and ISO 9001 accredited provider of IVR payment solutions. Encoded’s solutions are designed to fulfil three key objectives:

  • Reduce costs by automating business processes
  • Lower the cost of compliance by removing cardholder data from scope
  • Improve customer service by maximising resource efficiency

Encoded are specialists in automated voice technologies, providing Interactive Voice Response (IVR) systems for some of the world’s biggest brand names. Their IVR systems act as an interface between a business’ information systems and their customers, allowing data to flow to and from databases without the need for any human resource. The technology can be adapted to create a range of general and more customised solutions for each of their clients.

The PCI DSS (Payment Card Industry Data Security Standard) is a set of standards required to be met by any company handling and processing customer payment information. Merchants must adhere to the standards set out by the Security Standards Council and in order for them to be fully PCI DSS compliant, any third party company or technology that they use to help process payments in any way must also be fully compliant.

With the legality surrounding credit card payments and compliancy in mind, we’ve teamed up with Encoded to offer agent assisted card payment solutions. This ensures your clients can make safe and secure payments – your agent can see a censored version of what information has been provided and continue the conversation over the phone as normal, without compromising on sensitive data.

Encoded also feature on Visa’s Europe Merchants Agents List, highlighting that they are a fully compliant and trustworthy third party payment solution.

For more information, visit Encoded’s website.

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