Sense Enterprise
Sense Enterprise

Make Sense of Call Recording, ReTell can
ensure you get the right call recording
solution for your business

Make Sense of Call Recording, ReTell can
ensure you get the right call recording
solution for your business

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When call recording matters, we hear you

Often business owners think that Call Recording is something that is only used in a Call Centre with hundreds of agents handling hundreds of calls, but this really isn’t the case. Call Recording brings so much value to a business, regardless of size, there are lots of benefits and it is actually cost effective. Get in touch with our team of experts who can explain what Call Recording is, how it would benefit your business and how you go about implementing it.

Sense Enterprise

Sense Enterprise is a unique call recording system with integrated call management. The system easily records all inbound & outbound calls as well as providing you with comprehensive call analysis and reports.

Extensive Call Recording & Call Management

Not only does Sense Enterprise enable you to record, view and play back calls, you can use the extensive reporting capabilities to provide a top down view of your business. The software comes with a wide range of pre-built reports for you to choose from, or you can create your own custom reports, displaying the data that is important for your business. You can also configure distribution lists, to send this information via email or FTP to specific users. You can even schedule this information for specific time periods.

Detailed Extension / Group Wallboards

Integrated Call Management and Wallboards and Dashboards mean that not only can you easily find, annotate and replay calls, you have a wealth of information about business telephone performance at your fingertips. Wallboards and Dashboards are totally customisable, so you can create an unlimited number of wallboards and dashbards displaying the data that is important to you, your customers and your business. You can even create a slideshow of wallboards which scroll automatically.
For more information on this product, click the download link below. Want to get in touch? Drop us an email or fill in our contact form.

Where call recording makes Sense.

Sense Enterprise Call Recording is the perfect match for the following situations.

Public Safety

Prevent and protect with the help of a ReTell. When reliability is an absolute necessity, ReTell has the call recording solution that will meet the needs of high demand systems. Non stop recording, fault tolerance and high reliability allowing quick and easy access to all recorded calls.

Finance & Legal

Secure your verbal transactions and meet compliance and legal recording requirements. Financial & Legal institutions use call recording solutions to meet compliance. If you are you required to record telephone calls to comply with MIFIDII, then get in touch with our experts.

Customer Experience

ReTell's Sense range systems are compatible with most phone systems and VoIP platforms. Monitoring, Reporting and Quality control are key feature sets for rapidly responding to changing customer needs and improve your customers experience.

Payments

Any business that takes card payments over the phone and records its calls is required to adhere to PCI DSS regulation. Organisations can’t keep any sensitive payment authentication data in call recordings. ReTell keep you compliant and your customers details safe.

Are you a small or medium business?

If you are looking for a simpler solution, try Sense Essentials or Sense Professional.