Sense Essentials

Make Sense of Call Recording, ReTell can make sure you get the right fit for your business

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Derek Smith’s Top Tip
UK Product Manager Retell.

“One of the most important reasons why businesses should always record their calls, no matter the significance of the call, is to ensure high-quality customer service. You can then review and improve to deliver a better customer experience.”

Sense Essentials

Our entry-level system records all calls in and out of your organisation, you can search for calls by dialled number, caller’s number, date and time, length of call and any notes you have added to the call before. Hear calls exactly as your customer hears them, even while they’re on hold.

Live Trunk Wallboard

Live Trunk wallboards allow you to see real-time metrics of all calls both into, and out of your organisation. It’s the perfect tool to get a snapshot view of your telephone activity at-a-glance.

PCI Credit Card Compliance

To prevent fraud and theft, the PCI Security Standards Council states that a company taking credit card numbers must comply with data storage rules.
Find out more on PCI DSS

Call Answering and Announcing

You can set Sense to answer a call and play an announcement before sending the call to the telephone system, this is often used by our customers who want to announce that calls are being recorded
For more information on this product, click the download link below.

Where call recording makes Sense.

Sense Essentials is the perfect match for the following situations.

Public Safety

Prevent and protect with the help of a ReTell. When reliability is an absolute necessity, ReTell has the call recording solution that will meet the needs of high demand systems. Non stop recording, fault tolerance and high reliability allowing quick and easy access to all recorded calls.

Finance & Legal

Secure your verbal transactions and meet compliance and legal recording requirements. Financial & Legal institutions use call recording solutions to meet compliance. If you are you required to record telephone calls to comply with MIFIDII, then get in touch with our experts.

Customer Experience

ReTell's Sense range systems are compatible with most phone systems and VoIP platforms. Monitoring, Reporting and Quality control are key feature sets for rapidly responding to changing customer needs and improve your customers experience.

Payments

Any business that takes card payments over the phone and records its calls is required to adhere to PCI DSS regulation. Organisations can’t keep any sensitive payment authentication data in call recordings. ReTell keep you compliant and your customers details safe.

Ready to start Recording Calls?

Give us a ring, drop us an email or fill our online form to start recording calls