How sense pay secure keeps charities safe when taking telephone donations

If you take card payments for donations, you can’t get away from PCI DSS (the Payment Card Industry Data Security Standard). These are regulations that are put in place to ensure that organisations (including charities) keep payment data safe from theft.

Any business that takes card payments over the phone and records its calls is required to adhere to PCI DSS regulation. Organisations can’t keep any sensitive payment authentication data in call recordings. If you record your calls, then there are steps that you can take to mitigate the risk of non-compliance, but these steps are not always practical for some organisations – such as switching off call recording.

However, with our Sense Pay product you’ll be in safe hands and you’ll stay complaint. While it’s not a PCI DSS requirement to call record, it’s simply a matter of fact that a call recorder collects card data inadvertently while recording the entire conversation. As such this breaks the terms of the PCI DSS Standard by “recording” and “storing” card data. By using Pause and Resume the card data can be missed out.

Whilst the technology and security behind the scenes is complex, the experience for users is simple. A simple web interface means that users require no specific technical expertise. Once installed, our team of engineers are available 24 hours a day, 7 days a week to keep your payments flowing and call recording needs compliant.

Every transaction is recorded and available to view in the report section. A CSV or pdf can be exported which will contain the unique user reference, transaction value, transaction result and agent ID. Playback of calls is made simple through a secure web-based portal. We also integrate with all of the major payment providers.

We provide full Admin user training for our Sense Pay platform which can be completed quickly and effectively. With a simple process flow and minimal steps to complete, it’s possible to complete end user training within 15 minutes.