Partner with ReTell

Work with ReTell to add value to your current portfolio. To find out more please contact our partner managers.

Based in South and Midlands? Contact Neil on neil.stokes@retell.co.uk.

Based in the North? Contact Mike on mike.traynor@retell.co.uk

Become a ReTell Business Partner

With over 30 years’ experience Retell is one of the UK’s leading compliant call recording providers. As our Business Partner, your customers can benefit from innovative recording solutions, technical expertise and outstanding support. We understand that the success of our Business Partners relies upon the ability to provide services, solutions and value that fully satisfy their customers’ needs. We provide a wide range of solutions based upon trusted and proven technologies and give you the flexibility to meet the precise needs of your customers in the most cost-effective way.

Compliant Call Recording and Payment Solutions for Channel Partners

When you become a Retell Business Partner you will have access to a full suite of benefits.

  • Competitive pricing structures & market leading commissions
  • Dedicated Partner account management
  • Training & development to maximise your business potential.
  • A wealth of shared resources, knowledge, expertise & experience
  • Access to bespoke development

Explore the Benefits

Discover the power of a premium call recording platform – made for today’s business professionals.

I

Record

 

Reliable recording
Our professional call recording platform is designed to meet the needs of the most demanding organisations in the world. With non-stop recording, fault tolerance and high reliability, quick and easy access to all recorded calls is guaranteed.

Advanced analytics
We also have extensive reporting capabilities that can provide a top-down view of the business whilst allowing managers to respond rapidly to changing customer needs. With a range of pre-built reports and a custom report builder, you will always have just the right data at your fingertips.

Integrated solutions
ReTell offers your business a selection of integrated call recording, call reporting and call management solutions. Our team of experts will help you select the right solution for your needs and ensure that it seamlessly integrates with your existing telephony system.

l

Comply

 

Finance: MiFID II
With a raft of new financial regulations coming on-stream, professional services firms are now required to store recorded calls for up to 7 years. So, you’ll be glad to know that our premium call recording platform is designed specifically to meet these compliance needs – for companies big and small.

Payments: PCI DSS
Any business that takes card payments over the phone and records the calls is now required to ensure that no sensitive customer information is stored. Easier said than done, but we have upgraded our platform to do just that – keeping you compliant and your customers happy.

Customer data: GDPR
These days, ensuring that the conditions are met for a ‘lawful’ call recording can be a real challenge. Fortunately, we have regulatory compliance built right into our call recording platform – so that’s one less thing for you to worry about.

Optimise

 

Business efficiency
Our call recording platform is designed to streamline your processes and optimise your business. With our new ‘plug & play’ solutions, capturing inbound and outbound calls could not be quicker or easier – whether you’re in the office, working-from-home or on-the-go.

Customer experience
Customer satisfaction is a key performance metric for most businesses today. Analysing the communication between clients and staff is a great way to ensure good service and practice. And our professional call recording and analytics platform allows just that – with the peace-of-mind of built-in compliance.

Voice communications
For over 30 years, we have been designing and developing innovative telephony applications to optimise businesses around the world. And helping organisations become more productive, efficient, effective and profitable still drives us today.

Join Us

PARTNER PROGRAMME
Sign up for our partner programme to discover our award-winning technology and how we can help you make new sales from your existing customer base.

Testimonials

"Spitfire’s goal was to make ReTell an add-on service to our 3CX Cloud offering. To make this effective Sense needed to become an integral part of a complex virtualised platform. The Retell team were both willing and able to develop the Sense application and their support and procurement processes to meet Spitfire’s needs."

Andy Duncan

IT Interface Manager

"For over a decade NEC have worked hand in hand with Retell Ltd to provide hundreds of customers with call recording requirements. I would like you to consider Retell Ltd products and services for your company needs."

Andy Smedley

Senior Manager

"ReTell make a very good product that is easy for the customer to use and above all, it is reliable, as you can imagine a call recorder needs to record all calls and if you choose a cheap unreliable recorder you can bet the call you need is the one that has failed. Retell are always there when we need them and work well with our engineers, I would recommend Retell to anyone looking for a reliable solution."

Andrew Ellingham

Managing Director