The Sense Pay Secure Solution

PCI DSS Solutions For Call Recording

What is PCI DSS compliance and who needs it? Any business that takes card payments over the phone and records it’s calls is required to adhere to PCI DSS regulation. Companies and organisations cannot store any sensitive payment authentication data in call recordings. If you record your calls, then there are steps that you can take to mitigate the risk of non compliance. Most of which are impractical such as switching off call recording. With our Sense Pay product you’ll be in safe hands and stay compliant.

With regards to Call recording specifically, it’s not a PCI DSS requirement to call record, it’s simply a matter of fact that a call recorder collects card data inadvertently while recording the entire conversation.  As such this breaks the terms of the PCI DSS Standard by “recording” and “storing” card data. By using Pause and Resume the card data can be missed out.

Become PCI DSS Compliant

Our partners at Encoded have helped process millions of PCI DSS complaint transactions over the past 17 years. We can help support you in making sure your business is on the right path to achieve PCI DSS compliance.

We integrate with all of the major payment providers.

We integrate with all of the major payment providers. The Payment Card Industry Data Security Standard (PCI DSS) is a set of requirements designed to enhance the security of payment account data. This includes Visa®, Mastercard®, JCB®, Discover® and American Express®

Easy to Install & Set Up

Whilst the technology and security behind the scenes is complex, the experience for users is simple. A simple web interface means that users require no specific technical expertise.

Simple User Management

ReTell provide full Admin user training. Training for the agents using the platform can be completed quickly and effectively. With a simple process flow and minimal steps to complete, its possible to complete end user training within 15 minutes.

Find recorded calls easily and playback clearly

Every transaction is recorded and available to view in the report section. A CSV or pdf can be exported which will contain the unique user reference, transaction value, transaction result and agent ID. Playback of calls is made simple through a secure web based portal.

Support every step of the way

Once installed, our team of engineers are available 24 hours a day, 7 days a week to keep your payments flowing and call recording needs compliant

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