PCI DSS Solutions For Call Recording
What is PCI DSS compliance and who needs it? Any business that takes card payments over the phone and records it’s calls is required to adhere to PCI DSS regulation. Companies and organisations cannot store any sensitive payment authentication data in call recordings. If you record your calls, then there are steps that you can take to mitigate the risk of non compliance. Most of which are impractical such as switching off call recording. With our Sense Pay product you’ll be in safe hands and stay complaint.
With regards to Call recording specifically, it’s not a PCI DSS requirement to call record, it’s simply a matter of fact that a call recorder collects card data inadvertently while recording the entire conversation. As such this breaks the terms of the PCI DSS Standard by “recording” and “storing” card data. By using Pause and Resume the card data can be missed out.