RETELL Website Privacy Policy

RETELL is committed to protecting the security and privacy of your personal data and ensuring that we conduct our business in compliance with laws on privacy, data protection and data security. We hope that the information in this policy will help you to understand what information RETELL may collect and how we may use, protect and share it.

This policy only applies to RETELL.uk and does not extend to the practices of other websites that we may link to, companies that we do not own or control, and to people that we do not employ or manage.

What information does RETELL collect?

Personally identifiable information
RETELL only collects the personally identifiable information that you provide to us. We do not collect any personally identifiable information about you, such as your name, address, telephone number or email address (“Personal Information”) unless you provided it. In some cases, you provide this information to us directly. In other cases, you provide this information to us through our partners. RETELL will not knowingly collect or use any Personal Information collected from children for any purpose whatsoever. The Personal Information we collect includes:

  • name (optional)
  • gender (optional)
  • employer (optional)
  • department (optional)
  • jobtitle (optional)
  • business-info.postal (optional)
  • business-info.telecom.telephone (optional)
  • business-info.online.email (optional)

Non-personally identifiable information
In addition to Personal Information, RETELL may also collect information that is not personally identifying (e.g., type of Internet browser and computer operating system used; domain name of the website from which you came; number of visits, average time spent, pages viewed). This information is used by us to improve our website content, customer experience and business practices. We collect the following non-personally identifiable information:

  • clickstream
  • http
  • clientevents
  • searchtext
  • interactionrecord
  • cookies
  • miscdata

Cookies
Cookies are a technology that can be used to provide you with tailored information on a website. When you visit our website, we may store some information on your computer that ensures we recognize you the next time you return to our site. You can set your browser to off or to notify you when you receive a cookie, giving you the chance to decide whether to accept it. Our Web site uses the following cookies: name="*" value="*" domain="*" path="*"

How do we protect the information we collect?

RETELL takes precautions that are consistent with industry practices to ensure the security of your Personal information. We strive to protect your Personal Information from loss, destruction, falsification, manipulation and unauthorized access or disclosure.

How do we use the information we collect?

When you provide us with Personal Information, we use it to respond to your enquiries, process your transactions, provide you with access to certain information or to generally support our business relationship. This information may also be used to improve our website content, customer experiences and business practices. In some cases, RETELL’s website contains links to other websites. RETELL is not responsible for the privacy practices or the content of any websites other than its own.

We collect information for the following reasons:

  • Completion and support of current activity
  • Website and system administration
  • Research and development
  • One-time tailoring
  • Pseudonymous analysis
  • Pseudonymous decision
  • Individual analysis
  • Individual decision
  • Contacting visitors for marketing of services or products
  • Historical preservation
  • Contacting visitors for marketing of services or products via telephone

How do we share the information we collect?

We may share your Personal Information with our affiliates and with our partners, including our subcontractors and other third-party providers, in order to support the uses mentioned above, and such third-party providers may follow different Personal Information practices.

How we use IP Tracking

We use IP Address tracking technology to identify businesses visiting our site and the pages that are being used. This helps us analyse data about web page traffic in order to develop and improve our website for business visitors.

Are there any exceptions?

RETELL will only disclose your Personal Information, without your consent, if we are:

  • Required to by law; or
  • Must do so in support or protecting our own rights, such as to collect monies owed or to seek legal remedies.

In either case, RETELL will only disclose the Personal Information to the extent required. We are not required to protect Personal Information that is publicly available.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at admin@retell.co.uk

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

Contact us

By using our site, you are agreeing to the practices we have described. If you have any questions, comments or disputes, please contact the RETELL Data Controller RETELL is committed to resolving any dispute you may have regarding our privacy policy quickly and efficiently.
Any changes to this policy will be posted in a timely fashion. Check back often for any updates or changes.
RETELL

Telephone: 01932 779755

Address: 53 Thames Street, Sunbury on Thames, Middlesex, TW16 5QH