Creating a Compliant Call Recording Solution for Cloud Communications

Retell and Conversation Piece have worked together to develop a compliant call recording solution for cloud communications which offer the following safeguards.

Problem

Solution

Outcome

The Compliance Problem

An article in The Irish Times, dated January 22nd, 2020 stated that Irish companies are struggling to comply fully with GDPR. Some 62% of organizations stated that regulation placed an excessive administrative burden on them.

Failure to comply with regulatory requirements is liable to a maximum fine of €20 million or 4% of annual global turnover whichever is greater for infringements.

GDPR applies to any business that collects stores, and processes the personal data of individuals this includes call recordings. Notable companies have also endured GDPP data protection breaches fines during the last 2 years, including household names in the UK and EU.

The Solution

Retell and Conversation Piece have worked together to develop a compliant call recording solution for cloud communications which offer the following safeguards.

• Fully GDPR and MiFID compliant
• Security – calls are recorded using AES 256 Encryption.
• Disaster recovery – recordings are also stored off the platform.
• Legal requirements – recordings can be stored for 5 years or longer if required.
• Staff training- calls can be downloaded and replayed as required.

This practical application is available now, on the Conversation Piece platform, it ensures that companies are operating at 100% GDPR and MiFID compliance every business can benefit:

Health legal and financial services insurance and any organization that have access to or holds confidential information as part of its business.

Call Recording

The Outcome

“Our relationship with Retell has now enabled us to offer cutting edge technology to our ever-expanding communication portfolio and we look forward to helping more companies reach compliance during 2021.”

James Dunne

Managing Director, Conversation Piece

The result is a fully operational and secure cloud communication platform 100% GDPR and MiFID compliant allowing clients who have regulations to consider have one less business challenge.

Users of the cloud communication platform are assured recording are compliant, encrypted and stored securely for as long as required. Access to these recordings if required is easily available.

Mike Traynor (Retell Business Manager Ireland) said:

“We have worked with Conversation Piece for many years delivering call recording and analytics services to their clients for premise-based solutions. We are delighted to continue this relationship into the cloud and with new and innovative solutions to follow in 2021”

For further information on cloud or premise based compliant call recording for small, medium, or large organizations contact Conversation Piece or Retell today.

Conversation Piece was formed in 1978 as a wholly owned Irish Telecoms & Data Company. They are a leading player within the Irish
telecommunications industry, providing complete communications solutions on a national scale to small, medium, and large businesses.

Retell is a UK based software technology company with clients worldwide and have over 30 years in the recording and reporting of business interactions, via their award-winning product Retell Sense.
To Contact Conversation Piece please call: 1800 300 678 or visit https://conversationpiece.ie/
To Contact Retell please call: 01932 730890