01932 730890 info@retell.co.uk

Making G7 compliant & secure

Having partnered with The Headland Hotel for 10 years they knew that we would provide the solution and quickly.

Problem

Solution

Outcome

The Problem

The UK hosted the G7 Summit in Carbis Bay, Cornwall in June 2021 with its delegates and G7 dignitaries staying at the iconic Cornish hotel, The Headland Hotel.

Security, protection and compliance was of utmost importance and required for all delegates and G7 dignitaries when making and receiving calls from the hotel.

The Solution

Having partnered with The Headland Hotel for 10 years they knew that we would provide the solution and quickly.

We arranged:
• Free of charge recording licence, additional to those already in place
• Agreed and installed these licences; at short notice, and not within our normal provisioning SLA’s
• Ensured they were PCI/DSS Compliant

Call Recording

The Outcome

The additional channels enabled all delegates and G7 dignitaries the protection they sought and they felt safe in the knowledge that making and receiving calls was secure and complaint. Importantly, for Retell we supported a long term partner deploy a complete telecoms solution at short notice.

’As a key supplier to our technology solution, Retell Call Recorders have been a valued partner to the Headland Hotel for over a decade. During the G7 summit we were thrilled to have the correct solution in place backed up with the usual outstanding support from Retell. They really went above and beyond, and although timescales for implementation were tight, Retell arrived with a scalable and reliable solution, built on the technology we have come to trust through many years of partnership with them
Veryan Palmer

Director, TLF Research

Call recording for all types of businesses.

Whatever your reason for recording calls – improve customer service, secure client data, be compliant with payment, provide a safe a secure transaction. We have a range of services to suit your specific needs.

Retell is a UK based software technology company with clients worldwide and have over 30 years in the recording and reporting of business interactions, via their award-winning product Retell Sense.

To Contact Headland Hotel please call: 01637 872211 or visit www.headlandhotel.co.uk

To Contact Retell please call: 01932 730890