Why work at ReTell?
We take pride in providing our staff with a supportive environment to learn and develop. Working in technology requires a determination to embrace dynamic change and a forward thinking approach to problem solving. We’re fortunate in that our staff tend to stay with us for the long term and we have a friendly team who are dedicated to creating a co-operative work. We at ReTell are not robots and will allow you to develop your skills in a company that has has a track record of being a leading technology business. Drop us your CV and tell us more about you.
Customer Service Representative Job Duties:
- Attracts potential customers by answering product and service questions; suggesting information about other products and services.
- Opens customer accounts by recording account information.
- Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Maintains financial accounts by processing customer adjustments.Recommends potential products or services to management by collecting customer information and analyzing customer needs.Prepares product or service reports by collecting and analyzing customer information.Contributes to team effort by accomplishing related results as needed.
Customer Service Representative Skills and Qualifications:
Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking
Account Manager Job Duties:
- Generating new opportunities by fact finding
- Meet with prospects and clients
- Information gathering for future business prospects
- Building relationships with potential customers
- Ensuring targets are achieved
- Efficient time management and good organisation
- Good objection handling Skills
- Experience in B2B telecommunications solutions selling into the UC channel would be an advantage. Due to our growing success we are expanding and looking for dynamic, motivated Business Development Executives to join their team. No Robots please.