Sense Pay Secure

Make Sense of PCI DSS & Call Recording, ReTell can make sure you stay compliant.

Get In Touch
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Neville Bird
CEO, Retell.

“We’re extremely proud our our PCI DSS compliant solution. And here’s why. Companies and organisations cannot store any sensitive payment authentication data in call recordings. If you record your calls, then there are steps that you can take to mitigate the risk of non compliance. Most of which are impractical such as switching off call recording. With our Sense Pay product you’ll be in safe hands and stay compliant.”

PCI DSS Solutions For Call Recording

What is PCI DSS compliance and who needs it? Any business that takes card payments over the phone and records it’s calls is required to adhere to PCI DSS regulation. Companies and organisations cannot store any sensitive payment authentication data in call recordings. If you record your calls, then there are steps that you can take to mitigate the risk of non compliance. Most of which are impractical such as switching off call recording. With our Sense Pay product you’ll be in safe hands and stay compliant.

With regards to Call recording specifically, it’s not a PCI DSS requirement to call record, it’s simply a matter of fact that a call recorder collects card data inadvertently while recording the entire conversation.  As such this breaks the terms of the PCI DSS Standard by “recording” and “storing” card data. By using Pause and Resume the card data can be missed out.

THE SENSE PAY SECURE SOLUTION

Choose our Sense Pay Secure product. You’ll be in safe hands when taking payments over the phone and you’ll stay compliant with PCI DSS.

SECURE YOUR PAYMENTS

Our partners at Encoded have helped process millions of PCI DSS complaint transactions over the past 17 years. We can help support you in making sure your business is on the right path to achieve PCI DSS compliance.

EASY PLAY BACK

Every transaction is available to view and playback in a secure web based portal with a simple dashboard. A file export will contain the unique user reference, transaction value, transaction result and agent ID.

EASY TO USE

Training for the agents using the platform can be completed quickly and effectively. With a simple process flow and minimal steps to complete, its possible to complete end user training within 15 minutes.

EASY TO IMPLEMENT

Whilst the technology and security behind the scenes is complex, the experience for users is simple. A simple web interface means that users require no specific technical expertise. Backed by more comprehensive reporting.

EASY INTEGRATION

We integrate with all of the major payment providers. Integration is simple with our team of experts. This includes payments via Visa®, Mastercard®, JCB®, Discover® and American Express®

FANTASTIC SUPPORT

Once installed, our team of engineers are available 24 hours a day, 7 days a week to keep your payments flowing and call recording needs compliant. Need PCI DSS support? Get in touch using the form below.
For more information on this product, click the video link below.

Ready to start Recording Calls?

Give us a ring, drop us an email or fill our online form to start recording calls